What is Leflair’s return policy? – Leflair Vietnam

Leflair.vn guarantees that all purchased products are genuine, brand new and not defective. The products you received must not be damaged, work well and match with product’s description on our website.

Leflair Viet Nam guarantees that all purchased products are genuine, brand new and in good condition. The products you receive must match the product description posted on our website.

Kindly refer to the table below for Return Time Frame for each category. Please check first on the product description if your item is eligible for return or not. Also, double check that the items you wish to return do not fall under this list.

Lingerie
Underwear
Swimwear

Please note that the above mentioned are non-returnable and non-refundable due to hygiene concerns.

Category	Product	Returnable	Convenience	Defective	Conditions to Return for convenience reason
BAG, LUGGAGE & SPORTS	Bags	YES	7 days	30 days	Items must be in unused condition, with all tags attached and original packaging and original copy of the sales invoice.
	Wallets	YES	7 days	30 days
	Accessories	YES	7 days	30 days
	Luggage and Travel	YES	7 days	30 days
	Sports	YES	7 days	30 days
FASHION	Apparel	YES	7 days	30 days	Unused / unworn, unwashed, with all tags and still with complete and original packaging and original copy of the sales invoice.
FASHION	Shoes	YES	7 days	30 days
BEAUTY	Beauty Gadgets	YES	2 days	2 days	Required full original packaging,sealed and intact and with all accessories and instructions and original copy of the sales invoice.
	Fragrance	YES	7 days	7 days	Required full original package, not opened, unused still sealed and original copy of the sales invoice.
	Lipsticks	YES	7 days	7 days
	Makeup	YES	7 days	7 days
	Nail Beauty	YES	7 days	7 days
	Body Care	YES	7 days	7 days
	Food Supplement	YES	7 days	7 days
	Hair Care	YES	7 days	7 days
	Healthcare	YES	7 days	7 days
	Skin Care	YES	7 days	7 days
HOME	Home Appliances	YES	2 days	2 days	Required full original package, with all accessories and instructions and original copy of the sales invoice.
	Kitchenware	YES	7 days	7 days	Full package, no sign of usage and original copy of the sales invoice.
	Serveware	YES	7 days	7 days
	Tableware	YES	7 days	7 days
	Bedding	YES	7 days	7 days	Required full package, no scratches, no use, no washing, no iron and original copy of the sales invoice.
	Towels	YES	7 days	7 days
ACCESSORIES	Sunglasses	YES	2 days / 7 days depending on the brand	7 days	Required full original package, no scratches or damage, no signs of usage, full tags, no adjustment, no cleaning and original copy of the sales invoice.
	Eyeglasses	YES	2 days / 7 days depending on the brand	7 days
	Watches	YES	2 days	7 days
	Jewelry	YES	2 days / 7 days depending on the brand	7 days

LEFLAIR INTERNATIONAL	Fashion	Yes but only for Wrong or Damaged item	Not applicable	15 days	Unworn, unwashed, with all tags and original copy of the sales invoice.
LEFLAIR INTERNATIONAL	Others	Limited	Not applicable	15 days	Required full original package, no scratches or damage, no signs of usage, full tags, and original copy of the sales invoice.

The returned item will be sent back to Leflair for quality check. Result of the quality check will be based on the reason you have provided upon returning the item.

If the returned item passed the quality check, Leflair will refund the price of the returned item(s)
If the return quality check fails, our customer service will contact to inform you further about the results and next steps
If Leflair is at fault (product is damaged or defective), Leflair will cover all the fees for returns and refunds regardless of the refund method (credit card or bank transfer)

Terms and conditions:

Return product must meet all of these requirements:

Products must be returned with complete packaging.The full box, full accessories, client manual, stamps, warranty cards, freebies (if any) and original copy of the sales invoice (if you requested for a original copy before returning the item) must be returned.
Products must have no sign of usage or repair.
Return time frame is not more than 7 days (return reason: convenience) and 30 days (return reason: defective) starting from delivery date. The counting of days will start from the date you received the item up until the date that the item was returned back to us.
If the reason for return is for convenience only, there are items that are not eligible for return. Please see the return table above for the list of items entitled for return and refund.
If wrong item is received, you must inform Leflair within 3 days upon receiving the parcel.
If the returned product does not meet all return requirements, it will not pass the quality check process and we will reship the item back to the customer.
Please follow return instructions given by Leflair, not from the courier.

Additional Information:

Late returns:

Leflair doesn’t allow returns beyond the given return time frame. Your item will be shipped back to you if ever you attempt to return the item. If you still insist to return the item to us, we will receive it but we will not reship it back to you nor process the refund, not unless Leflair instructs you to return the item or if the item is eligible for warranty.

No exchange or replacement:

We do not offer replacement of items because our boutiques are available for a limited time only. If you receive a damaged/defective item or you are not satisfied with the item, you may return the item back to us (requirements and time frame for return per item category is indicated on the table above) and we will process refund accordingly.

Wrong, damaged or defective items:

In the event that an item was dispatched in blunder from Leflair, or if it arrives imperfect or damaged while in transit, we offer assistance within 24 hours from delivery day. Please don't hesitate to contact us at 1900 6710 or send an email to help@leflair.vn so we can make sure you are well-taken care off. You can also contact us anytime on our social media channels.

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