Terms & Conditions

Thanks for choosing Leflair Vietnam, we hope you’ll have wonderful shopping moments!

We are an E-Commerce company located at 3rd floor, COPAC Building, 12 Ton Dan Street, Ward 13, District 4, HCM City.

We are the first website in Vietnam to provide the world’s best brands to our customers, at a fraction of the retail price. Every morning for a limited time, we open new boutiques filled with an inspiring selection in women’s and men’s fashion, beauty, home, kids and much more, all guaranteed genuine.

Here are terms & conditions applied to our website (www.leflair.vn) and related devices. Once you decide to use our services, please note that you agreed to accept all our terms listed below.

ACCOUNT/SHARE INFORMATION – CONFIDENTIALITY

When you create an account on Leflair website, you will be in charge of maintaining the security of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breaches of security.

Leflair always guarantees the security of information and uses the best protection for payment methods. Personal information of customers in payment processes will be protected safely.

You should not use any devices or tools to try to interfere to change the data structure. All activities of distributing or encouraging to enter illegally or destroy our data will be strictly prohibited. Please do not use our website for wrong purposes. All infringement will be stripped of all rights or facing to be accused under the law.

For more information, please visit Privacy Policy on our website.

MEMBERSHIP – HOW IT WORKS?

Our services will be applied to members only and you must be at least 18 years olds to access. If you are underage you’ll be removed from our customer's list. Membership is accessible when you join with us via your friend’s invitations or you have to complete our registration form. When you finish all steps, you can use our services. As a Member, you have to give us your exact information promptly to update to our registration form. Membership can access services without any prohibitions. Leflair members have the rights to use the website to make an order, ask for services, manage account or for other reasonable purposes. We also can stop providing you any services without notice if you have violations affect to our terms and conditions.

REFERRAL & CREDIT – HOW IT WORKS?

Members can send email messages to others for inviting friends to participate. Once you are logged in, look for "My account" at the top of any page and select "invite friends", or click on the link in email messages you receive from us. Then you can send an invitation email or use your personal link to spread the word.Your invited friend will receive 100,000 VND when he/she signs up for the first time through your invitation. As a Member, you get 100.000 VND in credit when your friend completes his/her first purchase. You can also invite your friends through social media (Facebook, Instagram). We will list all your invitations in a column to make convenient for you to control it. We will send you an email whenever one of the friends you've invited becomes a Member. You can send reminders to any of your friends from your account in the Invite friends section.

We are able to track the invites you send so you are sure you will get the credit for any friend that registers and purchases. From your account, you will see all the credit you collected from your friends’ 1st purchase as well as your spending. You can use your credit for everything. As more and more of your friends join and shop, your Credit balance goes up. Then the only thing you have to do is to decide when you want to use it!

SHIPPING & DELIVERY

Third parties logistics and time to delivery

We will ship as fast as possible and make sure the day, time and place of delivery are convenient for you. You will be notified by our agent about the time of delivery right after you made your order. You will also be notified on the day of delivery to ensure the timing is suitable for you.

When you complete all the steps of purchase, you’ll receive our confirmation email or call to provide you the order details. In cases of any unexpected problems, we will contact you directly to inform you as soon as possible.

When you receive your parcel, you should check your product carefully before signing for acknowledgment. You may need to keep your receipt and VAT invoice for any further requests. If you can’t receive the parcel for any reasons, please contact us to arrange another shipping address or change the time of delivery for your convenience.

If the shipment is delayed by you, we will inform you to cancel the order and refund all of your payment.

Case of late delivery

Leflair always estimates the date of shipping and delivery to our customers. However, we cooperate with another third party as mentioned above so sometimes we will meet some issues that may affect the time of delivery.

Please let us know if you find that your order is not delivered on time. We make sure to control your order status in advance to make convenient for you. For late delivery without notifying to customers, Leflair commits to solving the problems and reimbursing your damages.

Shipping fees

Leflair is applying a unique and standard fee of VND 50,000 per order placed, tax included. The delivery fee applied is not dependent on the distance of delivery or the number of items you ship. If you cancel an item within your order, the delivery fee will remain at the same amount.

Packaging

Your parcel will be packed in packing slip as Leflair designs. If you have any suggestions, you maybe have to pay additional fees. We have 6 sizes of parcels depending on the goods you ordered to make sure they are always well protected and do not move during transportation; our parcels are 3 layer carton boxes.

PAYMENTS

We accept all debit and credit cards both domestic and international (MasterCard, Visa, American Express). You may also purchase Cash on Delivery when the item is eligible.

For Cash on Delivery payment method, please prepare the exact amount of your order to give the delivery staff to save the time and make convenient for you.

For cards payment method, we will complete the transaction via another third party and make sure to keep all your card information in security.

RETURNS, REFUNDS, CANCELLATIONS – HOW IT WORKS?

Leflair.vn guarantees that all purchased products are genuine, brand new and not defective. The products you received must not be damaged, work well and match product description on our website.

In case the product you receive does not meet our commitment, you will have 30 days to return products.

 

 

Types of Returns

Convenience

Defective

Returns Window

30 days

30 days

All Categories except cases listed below

Yes

Yes

Electronics   

Broken Manufacturer Stamp

No

Yes

E-warranty is activated

No

Yes

All other cases

No

Yes

Fashion

Jewelry

No

Yes

Socks, Underwear, Swimsuit

No

Yes

Leather watches  

No

Yes

Health & Beauty

Cosmetics and Perfumes

No

Yes

Food Supplements

No

Yes

Others

Liquidation Products

No

Yes

Free Gifts

No

No

 

The returned item will be sent to Leflair for quality control (QC). Leflair will refund the paid price of the returned item if it meets our Return terms and condition.

In the case of cancellation, your refund will be processed within 24 hours after submitting your cancellation on www.leflair.vn. If you have prepaid your order via Credit or Smartlink payment methods, you will receive your refund within 5 to 15 working days, depending on the refund method and the issuing bank.

Terms and conditions applied:

Valid return product must meet all these requirements:.

- Products must be returned together with the return form and Leflair invoice or receipt.

- Products must have no sign of use or repair, full box, full accessories, client manual, stamps and/ or warranty cards and gifts (if any).

- Return windows are not more than 30 days count from delivery day. The countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.

- Return reason need to be substantial and meet terms & conditions

- Products are not under a specific return and refunds policy of some brands/ vendors/ specific classes.

Additional Information:

  • Late return:

We can accept a returnable item for up to 30 days from the date you initially got it. Sadly, things got after this period can't be accepted, and your item will come back to you. In the event that we get the same late return item a second time, we will keep your item and won't have the capacity to issue credit or discount.

  • No exchange:

We endeavor to convey all that you require for an existence of style at Member-only prices each day. Our Boutiques open just for a brief time and afterward will be closed. In view of this, we can't process trades. In the event that you are not fulfilled by your purchase, you may return it for either a credit or a refund to your own type of payment.

  • Wrong, damaged or defective items:

Our Members are at the heart of what we do, and we trust the product you get is precisely what you needed. In the event that you believe that an item was dispatched in blunder from Leflair, or if that it arrives imperfectly or harmed during transport, we need to offer assistance.Please do not use or any action cause effects to product condition before Leflair can give the best solution. In case Leflair can't have the best solution for you, we will process return and refund for your order.Please don't hesitate to contact us by calling to (08)19006710 or sending us a note via help@leflair.vn so we can make sure you are well-taken care of.

  • Final Sale:

We let you know when a thing is a Final Sale by taking note of it in item's bulleted description, furthermore on your packing slip. Final Sale product can't be returned.

  • Terms of use for account credit:

Leflair account credit can be received by gift voucher or you have decided the type of refund by account credit. Account credit can be used anytime when you make a purchase on Leflair website and will be deducted from your total amount on your last step of purchasing. Leflair account credit can't be exchanged for cash or bank transfer.

CONTENT ACCURACY - WE DO OUR BEST TO HAVE COMPLETE CONTENT, MAY HAVE ERRORS

Leflair always tries our best to complete all of our contents and ensure the accuracy of them. In order to enhance our services, we all try to change every day and get more appreciation from customers.

We always hope to give you the best directions to access our website and receive your trust. However, sometimes we may have some errors contain typographical errors, pricing errors, and other errors or inaccuracies. If you recognize any problems, please inform us as soon as possible for checking and using reasonable efforts to correct errors as soon as practicable.

INTELLECTUAL PROPERTY & COPYRIGHTS INFRINGEMENT - WE OWN CONTENT AND PRODUCTION AND WE DON’T USE OTHERS CONTENT

All contents of this website are our own establishment. We don’t use any others contents for any personal purposes.

Moreover, all intellectual property and copyrights infringement, even if we make the registration or not yet, all contents and designs, graphics, software, images, sounds, software programming, source code and basic software are our own assets. These are protected by the Vietnamese copyright law and others international conventions. All copyrights are reserved.

If you find any part of our websites infringe your copyright, you may request to remove that. For submitting this request, you have to bear a signature or electronic equivalent of the copyright holder or an authorized representative, and must be included all of these things:

(i) Identity the allegedly infringing parts;

(ii) Indicate which part of the websites the infringing contents are located;

(iii) Leave your personal information to contact;

(iv) The regulations of law basis protect your contents;

(v) The basis of the information in your claim is accurate;

If you believe that someone has wrongly filed a notice of copyright infringement against you, please contact us as soon as possible. Please note that there are penalties for false claims under the regulations.

LINK TO PARTNER - WE DON’T ENDORSE

Our websites may contain links to our blog or other websites on the Internet. Please note that we have no control over such websites and that we are not responsible for the accuracy, content, legality, or any other aspect of any linked website.

Please don’t click to link to any websites if you can’t make sure to protect your own information.

INDEMNIFICATION - WE PROTECT OURSELVES IF THEY MIS-USE OUR SERVICE

When choosing our services, you agree to indemnify and protect Leflair from any claims, damages, losses, liabilities, and all costs and expenses of defense by a third party that arises in connection with your use or misuse of the Services or your breach of the terms and conditions.

If you have any violation of any law or the rights of a third party, you have to agree to cooperate as fully as reasonably required in the defense of any claim. We will also have the right to protect ourselves if any party misuses our service.

INTERNATIONAL USE - AT THEIR OWN RISK IF WISH TO PURCHASE FROM ABROAD SOMEHOW

We’re delighted you are interested in Leflair even from abroad! Let us get in touch with you to figure the best way to deliver to your doorstep.

If you choose to internationally ship the item(s) you purchased using our services, please note the following:

  • Leflair delivers items only to locations within Vietnam
  • You are responsible for exporting the item from Vietnam and for completing all Vietnam export clearance responsibilities.
  • You are also responsible for making sure the item is lawfully imported into the destination country.
  • You are responsible for any import taxes, customs duties or fees.
  • Leflair must not be listed on any import or export documents, such as invoices, packing lists, import or export declarations documents, etc.
  • Leflair is not responsible for any damage, loss or defect that occurs after the item is delivered to the address in Vietnam as you provided. For example, Leflair would not be able to issue a refund or account credit for items that are damaged or lost after our delivery to the address in Vietnam as designated by you.
  • You should contact your local customs office for additional information. Please note that any customs clearance process can cause delays beyond Leflair's original delivery time frames.
  • Eligible items purchased from Leflair and exported by you may be returned. Please note that all Leflair return policies are applied for domestic Vietnam shipments only. You are responsible for all costs associated with returning the item to Vietnam. International orders may be returned via your preferred method of shipping. Please know that by returning an item; you become the exporter and importer of the shipment. Leflair is also not responsible for damage, defect or loss that occurs to returns in transit to our warehouse.
  • Manufacturer's warranties on any item and manufacturing services may not be available. Items may not fit the destination country's requirements or standards (including electrical standards or voltage requirements). Also, any accompanying documents such as product manuals, safety warnings, and instructions, may not be in the language of the destination country. You have to control it and be a charge of these procedures.

RISK OF LOSS - ONCE HANDED OVER THE CARRIER, AND DELIVERED TO ADDRESS, CUSTOMER LIABLE

If your parcel lost on shipping process, we will send you a replacement for the balance without any additional purchase. In cases of your order has been delivered by the carrier and you signed to get it, we will not take responsibility for any risk of loss.

AFFILIATES - WE’RE NOT RESPONSIBLE FOR OUR REPRESENTATION BY OTHERS WITHOUT CONTRACT

Leflair does not take responsibility for any representation by others without a contract. By the way, we’re not affiliated with others for selling or advertising our products without negotiation via contract. If you use any service through unauthorized sellers, we are not in charge of any losses.

TERMINATION AND FRAUD - OUR RIGHT OF CUSTOMER ATTEMPTS

If we recognize any fake information, we will block your account immediately or apply other solutions as regulations of Vietnamese law.

All your process is subject to verification. We reserve the right to void activities obtained fraudulently or used in a manner not in conformance with these terms and conditions. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event your membership or account are terminated, the representations and warranties, indemnities, and limitations of liabilities set forth herein will survive termination.

ARBITRATION & GOVERNING LAW - HOW WE SOLVE CONFLICTS

Leflair will try to make our efforts to resolve any conflicts you may find. In cases of these efforts fail, please note that all claims, disputes  arising out of or relating to your use of our services, these Terms and conditions, the purchase, sale and/or redemption of any merchandise and/or Vouchers, or the content, display or disclosure of any information on or in connection with the services or any claims are subject to binding arbitration. All of the claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third-party claims, interpleaders or otherwise; and Claims made independently or with other claims. We both agree that you or we may bring suit in court to enjoin infringement or another misuse of intellectual property rights. All of the claims will be resolved by the way of negotiation, conciliation, arbitration and/or the court under Consumer Protection Law - Chapter 4 about Dispute Resolution between consumers, organizations, and individuals trading in goods and services.

These terms and conditions (together with the Privacy Policy) and any Claims shall be governed by Vietnamese Laws, without regard to its conflict of laws principles. If any dispute arises from these, you can send a complaint to the court in Vietnam to address.

MODIFICATIONS - LAST UPDATE, FUTURE UPDATES

Here above are all of our terms and conditions, please read it carefully and contact us for any further information. This is our last update and applied for any time when you use our services.

For any update of these terms & conditions, visit our website and check it when receiving our notifications. We will notify you in advance by sending you an e-mail to the last e-mail address you provided to us and by posting notice of the changes to our websites. Any changes will be effective at notified date and the changes will not apply for services prior to the effective date of the changes. If you do not accept the changes, you should not remain your account of membership before the effective date of the changes. If any change is found invalid, void or for any reason unenforceable, it will not apply for any remaining changes or conditions.

 

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