Return & Refund Policy

1. Return, Refund policy at Leflair.vn:

Leflair.vn guarantees that all purchased products are genuine, brand new and not defective. The products you received must not be damaged, work well and match with product’s description on our website. Kindly refer below table for Return frame of each category. Please note that the return policy may change depending on suppliers. Please check directly on the product page if your item is eligible for return or not.

Category

Product

Returnable

Convenience

Defective

Conditions to Return for convenience

BAG, LUGGAGE & SPORTS

Bags

YES

7 days

30 days

Items must be in brand new, unused condition, with all tags and packaging intact.

Wallets

YES

7 days

30 days

Accessories

YES

7 days

30 days

Luggage and Travel

YES

7 days

30 days

Sports

YES

7 days

30 days

 

FASHION

Apparel

YES

7 days

30 days

Unworn, unwashed and with all tags.

Shoes

YES

7 days

30 days

Underwear

YES

7 days

30 days

 

BEAUTY

Beauty Gadgets

YES

2 days

 

Required full original package, with all accessories and instructions.

Fragrance

YES

7 days

 

Required full original package, not opened, still sealed.

Lipsticks

YES

7 days

 

Makeup

YES

7 days

 

Nail Beauty

YES

7 days

 

Body Care

YES

7 days

 

Food Supplement

YES

7 days

 

Hair Care

YES

7 days

 

Healthcare

YES

7 days

 

Skin Care

YES

7 days

 
 

HOME

Home Appliances

YES

2 days

 

Required full original package, with all accessories and instructions.

Kitchenware

YES

7 days

 

Full package, no sign of use.

Serveware

YES

7 days

 

Tableware

YES

7 days

 

Bedding

YES

7 days

 

Required full package, no scratches, no use, no washing, no iron.

Towels

YES

7 days

 
 

ACCESSORIES

Sunglasses

YES

2 days / 7 days depending on the  brand

 

Required full original package, no scratches or damage, no sign of use, full tags, no adjustment, no cleaning.

Eyeglasses YES 2 days / 7 days depending on the  brand  
Watches YES 2 days  
Jewelries YES 2 days / 7 days depending on the  brand  

 

 


LEFLAIR INTERNATIONAL

Fashion

YES

3 days

15 days

Unworn, unwashed and with all tags.

Other

Limited

2 days if damaged during transportation

15 days

Required full original package, no scratches or damage, no sign of use, full tags.

 

The returned item will be sent back to Leflair for quality control. Leflair will refund the paid price of the returned items if it meets Leflair Return terms and condition.

If Leflair is faulty (product is damaged or defective), Leflair will cover all shipping fees for returns regardless the refund method (credit, card or bank transfer);

If you have prepaid your order via Credit/Debit/ATM Card payment methods, you will receive your refund within 5 to 15 working days for local Debit Card and up to 60 days for Credit Card, depending on the refund method and the issuing bank.

Return fees:

- Refund via credit card: Leflair will charge 50,000 VND for the return shipping fee.

- If customer returns item by post office:

  •         Return for convenience: Leflair will refund any amount exceeding 50,000 VND in account credit. e.g. if you spent 85,000 VND for return fees, we will refund 35,000 VND
  •         Return for defective: Leflair will refund the entire amount in account credit. e.g. if the customer spent 85,000 VND for return fees, we will refund 85,000 VND.

If you purchase by Cash On Delivery (COD) method:

- Refund by Leflair credit: Leflair will only charge you 25,000 VND for shipping fee. You don't have to pay for return shipping fee.

- Refund by bank transfer or card: Leflair will charge 25,000 VND for shipping fee and 50,000 VND for return shipping fee.

If you fully purchased by your Leflair credit: Leflair will not charge any shipping fee.

  1. Terms and conditions applied:

Valid return product must meet all these requirements:

- Products must be returned together with the return form, Leflair invoice, and receipt.

- Products must have no sign of use or repair, full box, full accessories, client manual, stamps and/ or warranty cards and gifts (if any).

- Return windows are not more than 7 days (return due to convenience reasons) and 30 days (return due to defect reasons) count from delivery day. The countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.

- Return reason need to be substantial and meet terms & conditions

- Leflair can refuse to support if the actual receiver is not the same as receiver information provided in the order

- Products are not under a specific return and refunds policy of some brands/ vendors/ specific classes.

- if the returned product does not fulfil all return requirement, we will reship it to customer.

- Please follow return instruction from Leflair, do not follow other instruction from delivery man.

  1. Additional Information:
  •         Late return:

We can accept a returnable item for up to 30 days from the date you initially got it. Sadly, things got after this period can't be accepted, and your item will be shipped back to you. In the event that we get the same late return item a second time, we will keep your item and won't have the capacity to issue credit or discount.

  •         No exchange:

We endeavour to convey all that you require for an existence of style at Member-only prices each day. Our Boutiques open just for a brief time and afterward close. In view of this, we can't process trades. In the event that you are not fulfilled by your purchase, you may return it for either a credit or a refund to your own type of payment.

  •         Wrong, damaged or defective items:

Our Members are at the heart of what we do, and we trust the product you get is precisely what you needed. In the event that you believe that an item was dispatched in blunder from Leflair, or if that it arrives imperfect or harmed in travel, we need to offer assistance within 24 hours from delivery day. Please don't hesitate to contact us (028)19006710 or help@leflair.vn so we can make sure you are well-taken care off.

  •         Final Sale:

We let you know when a thing is a Final Sale by taking note of it in item's bulleted description. Final Sale product can't be returned.

  •         Others:

In case return order arrived warehouse 30 days, we will refund by credit on Leflair if we haven’t received any response from customer about the type of refund.

 

 

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