SHIPPING & DELIVERY
Third party logistics and time to delivery
We will ship as fast as possible and make sure the day, time and place of delivery are convenient for you. If your order is not auto confirmed, you will be notified by our agent about the time of delivery right after you made your order. You will also be notified on the day of delivery to ensure the timing is suitable for you.
When completing all the steps of purchase, you’ll receive our confirmation email or call to provide you the order details. In case of any unexpected problems, we will contact you directly to inform you as soon as possible.
When you receive your parcel, you should check your product carefully before signing for acknowledgment. You may need to keep your receipt for any further requests. If you cannot receive the parcel for any reason, please contact us to arrange another shipping address or change the time of delivery for your convenience.
If the shipment is delayed by any reason from you, we will inform you.
Case of late delivery
Leflair always estimates the date of shipping and delivery to our customers. However, we cooperate with another third party as mentioned above so sometimes we will meet some issues that may affect the time of delivery.
Please let us know if you find that your order is not delivered on time. We make sure to control your order status in advance to make convenient for you.
The shipping fee is calculated based on the product weight and dimensions, the value of the order, the shipping address and the Delivery option selected.
Your parcel will be packed in packing slip as Leflair designs. We have 6 sizes of parcels depending on the goods you ordered to make sure they are always well protected and do not move during transportation; our parcels are 3 layer carton boxes.
Duties charged upon delivery
If your International order contains (a) product(s) eligible to extra duties, you will need to pay the duty amount mentioned on your confirmation email, in cash, upon delivery of the product.