Terms & Conditions
Thanks for choosing Leflair Vietnam, we hope you’ll have wonderful shopping moments!
We are an E-Commerce company located at Viettel Tower, Floor 16, Tower A2, 285 Cach Mang Thang Tam, District 10, Ho Chi Minh City.
We are the first website in Vietnam to provide the world’s best brands to our customers, at a fraction of the retail price. Every morning for a limited time, we open new boutiques filled with an inspiring selection in women’s and men’s fashion, beauty, home, kids and much more, all guaranteed genuine.
Here are terms & conditions applied to our website (www.leflair.vn) and related devices. Once you decide to use our services, please note that you agreed to accept all our terms listed below.
Please read the following Terms & Conditions carefully before using the website Leflair.vn (“Site”) or opening a LEFLAIR account ("Account") so that you are aware of your legal rights and obligations with respect to Leflair Joint Stock Company and the Affiliates and subsidiaries of Leflair (hereinafter referred to individually as "Leflair", collectively referred to as "we", "our"). The "Services" we provide or make available include (a) the Site, and (b) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms & Conditions. These Terms & Conditions govern your use of Services provided by LEFLAIR
all information, links, features, data, text, images, charts, music, audio, video, messages, tags, content, programs, software, applications services (including but not limited to any mobile service application) or other materials available on the Site or services related to the Site ("Content"). Any new or added features to the Service are governed by these Terms & Conditions. These Terms & Conditions govern your use of the Services provided by Leflair.
BY USING SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS, YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.
ACCOUNT/SHARE INFORMATION – CONFIDENTIALITY
When you create an account on Leflair website, you will be responsible for
- keep your password confidential and use only your User ID and password when logging in
- ensure that you log out from your account at the end of each session on the Site
- immediately notify LEFLAIR of any unauthorised use of your Account, User ID and/or password
You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. LEFLAIR will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.
Leflair always guarantees the security of information and uses the best protection for payment methods. Personal information of customers in payment processes will be protected safely.
You should not use any devices or tools to try to interfere to change the data structure. All activities of distributing or encouraging to enter illegally or destroy our data will be strictly prohibited. Please do not use our website for wrong purposes. All infringement will be stripped of all rights or facing being accused under the law.
MEMBERSHIP – HOW IT WORKS?
Our services will be applied to members only and you must be at least 18 years old to access. If you are underage you’ll be removed from our customer's list. Membership is accessible when you join with us via your friend’s invitations or you have to complete our registration form. When you finish all steps, you can use our services. As a Member, you have to give us your exact information promptly to update to our registration form. Membership can access services without any prohibitions. Leflair members have the right to use the website to make an order, ask for services, manage account or for other reasonable purposes. We also can stop providing you any services without notice if you have violations affecting our terms and conditions.
Seller shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated on Seller’s listing and shall not post inaccurate or misleading information.
Seller shall issue receipts, credit card slips or tax invoices to Buyer on request.
RESPONSIBILITIES OF MEMBERS AND/OR BUYERS
Members and/or Buyers agree not to:
- use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity
- use the Services for the benefit of any third party or any manner not permitted by the licenses granted herein
- open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms & Conditions
- attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by LEFLAIR with respect to the Services and/or data transmitted, processed or stored by LEFLAIR
- harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information
SHIPPING & DELIVERY
Third party logistics and time to delivery
We will ship as fast as possible and make sure the day, time and place of delivery are convenient for you. If your order is not auto confirmed, you will be notified by our agent about the time of delivery right after you made your order. You will also be notified on the day of delivery to ensure the timing is suitable for you.
When completing all the steps of purchase, you’ll receive our confirmation email or call to provide you the order details. In case of any unexpected problems, we will contact you directly to inform you as soon as possible.
When you receive your parcel, you should check your product carefully before signing for acknowledgment. You may need to keep your receipt for any further requests. If you cannot receive the parcel for any reason, please contact us to arrange another shipping address or change the time of delivery for your convenience.
If the shipment is delayed by any reason from you, we will inform you.
Case of late delivery
Leflair always estimates the date of shipping and delivery to our customers. However, we cooperate with another third party as mentioned above so sometimes we will meet some issues that may affect the time of delivery.
Please let us know if you find that your order is not delivered on time. We make sure to control your order status in advance to make it convenient for you.
The shipping fee is calculated based on the product weight and dimensions, the value of the order, the shipping address and the Delivery option selected.
Your parcel will be packed in packing slip as Leflair designs. We have 6 sizes of parcels depending on the goods you ordered to make sure they are always well protected and do not move during transportation; our parcels are 3 layer carton boxes.
Duties charged upon delivery
If your International order contains (a) product(s) eligible to extra duties, you will need to pay the duty amount mentioned on your confirmation email, in cash, upon delivery of the product.
All products we offer are genuine, so the warranty policy depends on the manufacturer, whether the costs are borne by you or taken care of. This information is specified on each warranty card provided with the product you ordered. Note that if your product is out of warranty duration, you will be responsible for repairing cost (if any).
For more information on our warranty policy, please click here
From time to time, Leflair supports one or more of the following payment methods:
(i) Cash on Delivery when the item is eligible
With Cash on Delivery, you can pay in cash to the delivery person upon reception of your parcel. This payment method is available nationwide and does not require any upfront payment or additional fee. Upon arrival of the delivery person, ensure you prepare the right amount in order to receive your parcel.
Please prepare the exact amount of your order to give the delivery staff to save time and make it convenient for you.
Duties charged upon delivery
If your International order contains (a) product(s) eligible for extra duties, you will need to pay the duty amount mentioned on your confirmation email, in cash, upon delivery of the product.
(ii) Visa / Mastercard cards / AMEX / JCB
Credit / debit cards are made via third-party payment channels and the list of accepted cards depends on the payment channel you are using.
For cards payment method, we will complete the transaction via another third party and make sure to keep all your card information in security.
Duties charged upon delivery
If your International order contains (a) product(s) eligible for duties, there will be two payments required:
1) Product price by debit or credit card at checkout on the website
2) Duty amount mentioned on your confirmation email to be paid, in cash, upon delivery of the product.
It is not allowed to change the payment methods once the order is placed
RETURNS, REFUNDS, CANCELLATIONS – HOW IT WORKS?
Leflair.vn guarantees that all purchased products are genuine, brand new and not defective. The products you received must not be damaged, work well and match product description on our website.
The return and refund policy described in this Terms and Conditions is an addition to the policy described in the Return and Refund Policy. For more information, please visit Return and Refund Policy on our website.
In case the product you receive does not meet our commitment, you will have 30 days to return products.
The returned item will be sent to Leflair for quality control (QC). Leflair will refund the paid price of the returned item if it meets our Return terms and condition.
In the case of cancellation, your refund will be processed within 24 hours after you submit your request to our Customer Service. If you have prepaid your order via Credit payment methods, you will receive your refund within 5 to 7 working days, depending on the refund method and the issuing bank.
You can find more information on our return policy here
Terms and conditions applied:
Valid return product must meet all these requirements:.
- Products must be returned together with the return form and Leflair invoice or receipt.
- Products must have no sign of use or repair, full box, full accessories, client manual, stamps and/ or warranty cards and gifts (if any).
- Return windows are not more than 30 days count from delivery day. The countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
- Return reason need to be substantial and meet terms & conditions
- Products are not under a specific return and refund policy of some brands/ vendors/ specific classes.
We can accept a returnable item for up to 2, 7 or 30 days from the date you receive the product . The returned item received after this timeframe will not be accepted, and your item will come back to you. In the event that we get the same late return item a second time, we will keep your item and won't have the capacity to issue credit or discount.
We endeavor to convey all that you require for an existence of style at Member-only prices each day. Our Boutiques open just for a brief time and afterward will be closed. In view of this, we can't process trades. In the event that you are not fulfilled by your purchase, you may return it for either a credit or a refund to your own type of payment.
Wrong, damaged or defective items:
Our Members are at the heart of what we do, and we trust the product you get is precisely what you needed. In the event that you believe that an item was dispatched in blunder from Leflair, or if that it arrives imperfectly or harmed during transport, we need to offer assistance.Please do not use or any action cause effects to product condition before Leflair can give the best solution. In case Leflair can't have the best solution for you, we will process returning and refunding for your order.Please don't hesitate to contact us by directing to (08)1900 6710 or sending us a note via email@example.com so we can make sure you are well-taken care of.
We let you know when a thing is a Final Sale by taking note of it in item's bulleted description, furthermore on your packing slip. Final Sale product can't be returned.
Duties charged upon delivery
If you want to return (a) product(s) eligible to extra duties, we will refund you the product sale price if the item meets our Return requirements. The duties paid upon delivery are non-refundable.
Leflair account credit can be received by gift voucher or you have decided the type of refund by account credit. Account credit can be used anytime when you make a purchase on Leflair website and will be deducted from your total amount on your last step of purchasing. Leflair account credit can't be exchanged for cash or bank transfer.
At Leflair, we always try our best to ensure that the website content is updated and accurate. However, we may have some typographical errors, pricing errors or other inaccuracies that were not spotted by our teams. In that case, do not hesitate to let us know so we can fix it immediately.
In order to enhance our service, we are open to any feedback you may have regarding the content of our pages to improve the Site and earn your satisfaction to experience our Site.
INTELLECTUAL PROPERTY & COPYRIGHTS INFRINGEMENT - WE OWN CONTENT AND PRODUCTION AND WE DON’T USE OTHERS CONTENT
All contents of this website are our own establishment. We don’t use any other contents for any personal purposes.
Moreover, all intellectual property and copyright infringement, even if we make the registration or not yet, all contents and designs, graphics, software, images, sounds, software programming, source code and basic software are our own assets. These are protected by the Vietnamese copyright law and other international conventions. All copyrights are reserved.
If you find any part of the Site infringe your copyright, you may request to remove that. For submitting this request, you have to bear a signature or electronic equivalent of the copyright holder or an authorized representative, and must be included all of these things:
(i) Identity the allegedly infringing parts;
(ii) Indicate which part of the websites the infringing contents are located;
(iii) Leave your personal information to contact;
(iv) The regulations of law basis protect your contents;
(v) The basis of the information in your claim is accurate;
If you believe that someone has wrongly filed a notice of copyright infringement against you, please contact us as soon as possible. Please note that there are penalties for false claims under the regulations.
LINK TO PARTNER - WE DON’T ENDORSE
the Site may contain links to our blog or other websites on the Internet. Please note that we have no control over such websites and that we are not responsible for the accuracy, content, legality, or any other aspect of any linked website.
Please don’t click to link to any websites if you can’t make sure to protect your own information.
INDEMNIFICATION - WE PROTECT OURSELVES IF THEY MIS-USE OUR SERVICE
When choosing our services, you agree to indemnify and protect Leflair from any claims, damages, losses, liabilities, and all costs and expenses of defense by a third party that arises in connection with your use or misuse of the Services or your breach of the terms and conditions.
If you have any violation of any law or the rights of a third party, you have to agree to cooperate as fully as reasonably required in the defense of any claim. We will also have the right to protect ourselves if any party misuses our service.
INTERNATIONAL USE - AT THEIR OWN RISK IF WISH TO PURCHASE FROM ABROAD SOMEHOW
We’re delighted you are interested in Leflair even from abroad! Let us get in touch with you to find out the best way to deliver to your doorstep.
If you choose to internationally ship the item(s) you purchased using our services, please note the following:
Leflair delivers items only to locations within Vietnam
You are responsible for exporting the item from Vietnam and for completing all Vietnam export clearance responsibilities.
You are also responsible for making sure the item is lawfully imported into the destination country.
You are responsible for any import taxes, customs duties or fees.
Leflair must not be listed on any import or export documents, such as invoices, packing lists, import or export declarations documents, etc.
Leflair is not responsible for any damage, loss or defect that occurs after the item is delivered to the address in Vietnam as you provided. For example, Leflair would not be able to issue a refund or account credit for items that are damaged or lost after our delivery to the address in Vietnam as designated by you.
You should contact your local customs office for additional information. Please note that any customs clearance process can cause delays beyond Leflair's original delivery time frames.
Eligible items purchased from Leflair and exported by you may be returned. Please note that all Leflair return policies are applied for domestic Vietnam shipments only. You are responsible for all costs associated with returning the item to Vietnam. International orders may be returned via your preferred method of shipping. Please know that by returning an item; you become the exporter and importer of the shipment. Leflair is also not responsible for damage, defect or loss that occurs to returns in transit to our warehouse.
Manufacturer's warranties on any item and manufacturing services may not be available. Items may not fit the destination country's requirements or standards (including electrical standards or voltage requirements). Also, any accompanying documents such as product manuals, safety warnings, and instructions, may not be in the language of the destination country. You have to control it and be a charge of these procedures.
RISK OF LOSS - ONCE HANDED OVER THE CARRIER, AND DELIVERED TO ADDRESS, CUSTOMER LIABLE
If your parcel lost on shipping process, we will send you a replacement for the balance without any additional fee. In cases of your order has been delivered by the carrier and you signed to get it, we will not take responsibility for any risk of loss.
AFFILIATES - WE’RE NOT RESPONSIBLE FOR OUR REPRESENTATION BY OTHERS WITHOUT CONTRACT
Leflair does not take responsibility for any representation by others without a contract. By the way, we’re not affiliated with others for selling or advertising our products without negotiation via contract. If you use any service through unauthorized sellers, we are not in charge of any losses.
TERMINATION AND FRAUD - OUR RIGHT OF CUSTOMER ATTEMPTS
If we recognize any fake information, we will block your account immediately or apply other solutions as regulations of Vietnamese law.
All your process is subject to verification. We reserve the right to void activities obtained fraudulently or used in a manner not in conformance with these terms and conditions. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event your membership or account are terminated, the representations and warranties, indemnities, and limitations of liabilities set forth herein will survive termination.
ARBITRATION & GOVERNING LAW - HOW WE SOLVE CONFLICTS
Leflair will try to make our efforts to resolve any conflicts you may find. In cases of these efforts fail, please note that all claims, disputes arising out of or relating to your use of our services, these Terms and conditions, the purchase, sale and/or redemption of any merchandise and/or Vouchers, or the content, display or disclosure of any information on or in connection with the services or any claims are subject to binding arbitration. All of the claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third-party claims, interpleaders or otherwise; and Claims made independently or with other claims. We both agree that you or we may bring suit in court to enjoin infringement or another misuse of intellectual property rights. All of the claims will be resolved by the way of negotiation, conciliation, arbitration and/or the court under Consumer Protection Law - Chapter 4 about Dispute Resolution between consumers, organizations, and individuals trading in goods and services.
MODIFICATIONS - LAST UPDATE, FUTURE UPDATES
Here above are all of our terms and conditions, please read it carefully and contact us for any further information. This is our last update and applied for any time when you use our services.
For any update of these terms & conditions, visit the Site and check it when receiving our notifications. We will inform you in advance by sending notifications to your latest email address address which you provided to us and by announcing the changes on the Site. Any changes will be effective at notified date and the changes will not apply for services prior to the effective date of the changes. If you do not accept the changes, you should not remain your account of membership before the effective date of the changes. If any change is found invalid, void or for any reason unenforceable, it will not apply for any remaining changes or conditions.
I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “CONNECT WITH FACEBOOK” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.